CUSTOMER SERVICE SKILLS

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Course Code:

084CUST

Taking expressions of interest for Term 1 2009

Venue:

HUB THEATRETTE

Cost:

$150.00

Description:

Customer service is more than smiles and handshakes! This course will explore the secrets of customer service excellence and how they affect your business. You will explore some of the critical make-or-break factors that many businesses overlook:* Customer service secrets
* Exceptional customer service on the phone
* Customer expectations
* The importance of service within your business
* Why customers complain and dealing with difficult customer service situations* Action planning
Each participant will receive a follow-up Customer Service Charter Checklist after the program.

If you have an idea for a course that you would like to see made available at Hub Learning, then please click here and fill out a 'Suggested Course' form.

TIME MANAGEMENT

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Course Code:

084TIME

Taking expressions of interest for Term 1 2009

Venue:

HUB THEATRETTE

Cost:

$150.00

Description:

This program is for anyone wishing to get the best use out of the limited time available – without going under! It is especially for people who feel they are just too busy! Rather than tell people how to work harder, the workshop explores ways for individuals and teams to work smarter, achieve more and be less stressed!

If you have an idea for a course that you would like to see made available at Hub Learning, then please click here and fill out a 'Suggested Course' form.

MYOB FOR PAYROLL USERS

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Course Code:

084PAY

Time Held:

Wednesday & Friday: 6:30 pm – 8:30 pm

Date From:

19th & 21st November 2008

Venue:

HUB COMPUTER ROOM 2

Cost:

$70.00

Description:

In this half day workshop, you will learn how to set up your payroll and process employee pay runs using MYOB Payroll. If your business involves Payroll, then this course will be of great benefit to you or your payroll staff. Includes manual.

If you have an idea for a course that you would like to see made available at Hub Learning, then please click here and fill out a 'Suggested Course' form.

MYOB - COMPUTER ACCOUNTING SOFTWARE

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Course Code:

084MYOB

Taking expressions of interest for 2009

Venue:

HUB COMPUTER ROOM 1

Cost:

$173.00 (Conc $150.00)

Description:

This course is designed to provide you with the basic skills and knowledge to use MYOB Accounting software to manage the financial requirements of a small to medium enterprise. A Certified MYOB Consultant will ensure that training takes place in a friendly and relaxed environment using a simple step-by-step approach.Pre-requisites: Basic bookkeeping knowledge, understanding of personal computers and the Windows environment and good keyboarding/mouse skills

If you have an idea for a course that you would like to see made available at Hub Learning, then please click here and fill out a 'Suggested Course' form.